Chinese Customer Service
// August 1st, 2009 // 1 Comment » // GlenncloseAuthor: Glenn
Name: Glenn C
Email: happypsychotic@gmail.com
Site: http://www.happypsychotic.com
About: Glenn is 36 years old and now lives in a small town in Northern Ontario with his wife of 13 years and 2 kids. He has been a foster parent for 10 years in 3 different cities. He graduated from Radio College of Canada (Toronto) in 1993 as an Electronic Engineering Technologist and has been working in the electronics industry ever since with companies like Nortel.
Glenn does a good amount of reading, studying and thinking about such topics as philosophy, psychology, physics (Quantum Mechanics), religion and science.
Glenn does have an I.Q. of > 140 (as does Chris) which is categorized as genius but hasn't bothered joining any I.Q. type clubs. He is very logical and analytical and always looking for a way to make a better world - primarily through self-improvement and in helping others to improve themselves. Most importantly, he constantly re-evaluates his priorities and ensures his time is spent wisely - like working on this site.See Authors Posts (92)
Here is a copy of the transcript of my interaction with a company based in China with which I purchased a USB Flash Memory stick…it didn’t go well…the company is called Focal Price and can be found at www.focalprice.com.

I am sorry for our mistake,this item is 4GB.
Would you please accept it with 2USD discount ?
Waiting for your reply
Regards
Sincerely
Michelle

Thanks.

We are sorry for our mistake,so we would like to refund you 2USD to cover our mistake.
But the $ 12.4 is the correct price for 4GB.
However,if you really do not want it any more,you may send it back for full refund.
Regards
Sincerely
Michelle

Thanks.

We are so sorry for the trouble. But we are afraid that we won’t pay for the returned shipping cost.
Sorry for any inconvenience.
Sincerely,
Cherry

How about if you just reimburse me my payment and I throw this broken Flash Drive in the garbage?
Thanks.

How about refund you $4 as a discount?
We’re afraid it’s the best we can offer.
If you’re not satisfied with it, pls send it back for a full refundment.
Thanks for your understanding.
Sincerely,
Zoe

I am very displeased with your sales, and service and will be telling everyone I know never to purchase anything from you.
What is your address that I need to return the product to?

We are so sorry to hear that. But could you please send it back for replacement? Our address is as follow:
Manli Li
6/F,Building No.3,ZhongHe Industrial Park
ShaHe Road,NanShan District
ShenZhen,GuangDong,
518053
China
Please note order number and product SKU on the parcel. We will send you replacement as soon as we get the returned one.
Thanks for your understanding and cooperation.
Sincerely,
Cherry

I have sent back the defective (and wrong size) product. Please give me a full refund. DO NOT send me a replacement!
Thanks.

We’ll refund you as soon as get the returned item.
Sincerely,
Zoe

Have you received my return yet?

After double-checked, we don’t get returned item yet.
While pls rest assured that we’ll let you know and arrange a refundment once get it.
Sincerely,
Zoe

Please confirm that you have refunded my money.
Thanks.

We don”t get #xxx in order #xxxx back yet.
Is there any tracking info for checking?
Wish you happy shopping experience!
Sincerely yours”
Zoe

I don”t have a tracking number. I didn”t want to waste any more of my money paying for expensive shipping. I sent it using regular mail.
I”m starting to wonder if you are not being truthful about receiving this return, as you have not been truthful about anything else regarding this order so far.

But we have not received it yet.
Would you please let us know the sender’’s name ?
We want to check it again.
Wish you happy shopping experience!
Sincerely yours”
Michelle

As a company of reputation, we won”t cheat you such a little money.
We promise we”ll refund or resend a replacement once get returned item.
It’’s up to you.
Sincerely yours”
Zoe

You say you are a company of reputation but you sent me an item that I did not order, and that didn”t work, and now I can”t even get my money back. That is NOT a company of reputation!

Sorry that we sent your wrong item.
And we”d like to take the responsibility.
Once get the returned parcel, we”d like to arrange a refund,which is $12.40.
You know that you shipped parcel back without tracking No., we even can”t check parcel status.
If you were us, how do you think of it? ( if we send item to you without tracking No., you don”t get it,what will you do? )
Sincerely yours”
Zoe

I would make sure my company did not wrongly advertise my products and send incorrect items. I would make sure that I sell quality products that work. If my company sent a wrong item I would make it EASY for my customer to get his refund (like maybe sending a postage paid package to safely return the item). This would make my customers happy and give me more business.
The way your company is run, you are angering your customers and causing them to never do business with you again, and causing them to tell all their friends never to do business with you. (yes, that’’s what I”m doing).

Sorry we don”t mean to offense you.
How about we do like this?
Refund you $6 firstly, when get the returned parcel, we”ll refund the balance?
Sincerely yours”
Zoe

Thanks.

Refund will be processed within 48 hours. Pls help check your account.
Wish you happy shopping experience!
Sincerely yours”
Louis






